Connection is lost

First, it is possible that your Internet Service is down. However, that is not likely the case. If you are using a broadband service — telephone line based (DSL) or cable — it is more likely the Internet server that you are connected to, has gotten confused.

95% of the time, the solution is fairly simple. You have a modem that your phone line or cable is connected to and maybe a router too. In some cases the router is part of the modem. The router (if you have one) is connected by an Ethernet cable (it looks like a telephone wire but has bigger ends and thicker wire) to the modem. Then your computer is connected to the router using another Ethernet cable, or it could be wireless.

You are going to disconnect the power cables from both devices at the device end, but before you do that, be warned. They both look the same and if when you reconnect, you put the wrong one in, you can destroy the device. So keep track of which one is which. Better yet, label them before you remove them.

If you have both a modem and a router:

  1. Disconnect the power cables from both the modem and the router.
  2. Wait 30 seconds.
  3. Connect the power to the modem.
  4. Wait 30 seconds.
  5. Connect the power to the router.
  6. Wait about 2 minutes.

If your router is part of your modem:

  1. Disconnect the power cables from the modem.
  2. Wait 30 seconds.
  3. Connect the power to the modem.
  4. Wait about 2 minutes.

That should restore the connection to your Internet Service Provider.  This sequence is crucial.  Follow it exactly